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Executive Round Tables / Conference Keynotes / Breakout Sessions / Panel Moderation
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What People are Saying
“Andrea is an engaging storyteller, captivating the audience from the moment she steps on stage. More importantly, her session is a must-have for any event or gathering where the goal is to help leaders discover how to help their customer service teams become trusted advisors that drive loyalty and sales. Even in just a short time, Andrea can create a long-lasting shift in mindset, action, and results.”
“Andrea walks her talk. Her presentation on engaging leaders had our audience of leaders engaged from the start. Pulling from both her own in-depth professional experience, as well as a cross-functional spectrum of best practices, she delivered practical yet powerful strategies and actionable takeaways. She was motivational, thought provoking, and a pure joy to have on our stage. Our audience truly enjoyed her presentation.”
“My favorite session of the conference!”
“I wish I had the Dynamics of Influence model to understand people and how to influence them when I first started leading change! Knowing your audience is everything.”
“Andrea is a skilled moderator, compelling public speaker, and a thought leader in transforming customer service operations. As a moderator, her preparation was more thorough and helpful than any panel I’ve been on. She was very invested in the success of the discussion, and the panel reflected that. It felt very much like a conversation, and her follow-up questions were great prompts to expand the discussion.”
“I went to my B-Schoolers and said “Does anyone have a great idea for a bonus that you think would be valuable?” And we got so many responses like probably 50 or 60 people with great ideas. But I chose yours and it was all around the profit plan reality check, diving into your profit, how you’re making money, what are your expenses look like, how are you evaluating this, and how are you planning for this. Andrea nailed it!”
“Andrea really listened to what I had to say prior to the presentation, and it was evident in the information she presented to us. Topics, advice, suggestions, and encouragement that was customized for us! Andrea uses her gifts of compassion, listening, and leading to empower others to be the best versions of themselves.”